Services:

Both are considered comprehensive travel agencies and although they offer many similar services, it should be noted that Expedia has more options by including cruises and more activities than Booking.com.

It is also important to mention that although both give you the option of creating a package, really the only one in which you can consider a package is Expedia since the prices and discounts are considerable, making it a better option when wanting to book a vacation. comprehensive.

In terms of services Expedia is a clearer option.

Prices:

When it comes to prices, both sites are fairly competitive, but Booking tends to offer slightly cheaper rates on hotels, while Expedia offers more options for bundled vacation packages.

The option really depends on the type of vacation we are looking for. If we need the complete package airplane, hotel and more, it is important to consider Expedia as the most economical option.

If our vacation does not require transportation because we can get there on our own or we have something different planned, Booking.com is the way to go.

TIP: If in the middle of the vacation you need to change the hotel or place for any unforeseen event, Booking offers better prices and refunds, although they are slow and tedious.

Subscriptions:

both offer their rewards program options and although they are initially presented as something very similar in terms of levels, points and discounts, the reality is different.

The Booking.com program called Genius more than discounts, as you level up they offer free breakfasts, better rooms or free nights and more. It is very focused on benefits in your stay.

Expedia on the other hand has a program more similar to what credit cards offer. As you level up, what happens is that you receive more points for each dollar spent, which will help you later to buy better or cheaper trips.

Support:

Both sites offer customer support through phone, email, and live chat, as well as extensive help and support sections.

The Expedia service stands out for being available 24 hours every day of the year. They have representatives in almost all languages and the person who answers you can answer any question, from questions to changes and cancellations.

On the other hand, the Booking service is not the idea. They also have representatives in several languages but they are not always available or sometimes they cannot answer your questions and they have to constantly change areas. I think they are used to not being recognized for their service because even the attention of the person who answers you does not have the best attitude.

Refunds:

Booking generally offers more flexible cancellation policies than Expedia, with many hotels allowing free cancellation up to 24 hours before check-in and they take care of all the paperwork as long as you notify us in time. Expedia also offers refunds for cancellations, but the policies may vary by provider. They take care of contacting you with the provider but they have no guarantees. They adhere to what the clauses say at the time of making the reservation. The only good thing is that once the cancellation is accepted, your refund process is faster and easier than on Booking.com.

Some other Pros and Cons:

Booking include cheaper hotel prices, extensive search options, and a rewards program. However, its cons include limited vacation package options and worst customer service.

Expedia include a wide range of vacation package options, a loyalty program, and a “Things to Do” section. However, its cons include slightly higher prices and fewer search options.